This page contains common issues customers may face while trying to list on Amazon
- For the latest demonstration of listing on Amazon, please see https://youtu.be/e36o35CLUHY – it shows how crucial the ‘Brand’ field is when listing.
Information and solutions for specific amazon errors:
Amazon requests that people use barcodes from the GS1 rather than 3rd party sources. This is a recommendation and is not yet a requirement. Barcodes from the GS1 can be expensive as they typically require both annual and membership fees, barcodes from The International Barcode Network may be better suited to your products. Our barcodes will suitable for you unless you:
- Are using Amazon’s EDI system (if you don’t know what this is, you likely aren’t using it)
- Sell your product using the Amazon Brand Registry
- Bundle name-brand items that have one or more National Brands
- Need your company name to appear in the GS1 database. (Purchasing barcodes from International Barcodes will not grant access to GS1 Membership)
Product Labelling (putting a barcode image on your product packaging)
There are a variety of issues that can take place during listing on amazon, so we recommend that you list your product on Amazon before printing/adding your barcode to your product packaging. This can ultimately save you both time and money if you face any issues trying to list on Amazon. save you time and expense should there be any issues with your Amazon listing.
Amazon Errors and solutions
When using barcodes from a 3rd party (from companies other than GS1) as a seller on Amazon, you may find yourself running into certain error codes which stem from Amazon’s barcode policies focused on pushing sellers into exclusively using barcodes from GS1.
Below is a list of common errors, explanations of why you’re seeing these errors and how you can address them. International barcodes is committed to providing our customers with quick and accurate support. If these solutions do not solve your issue, please Contact us.
Amazon Error Code: 5665
This error code appears to be random, but it is likely the result of an algorithm we don’t currently know of. The most successful solution to-date, by other Amazon sellers, is to simply input “N/A”, “N/” or “TBA” as the Brand Name. Sellers have also reported that they are able to change the Brand Name after the product is listed.
NOTE: You must change both the Brand and Manufacturer Fields quickly, otherwise errors will continue popping up. In order to solve this specific issue, you must continuously close the error codes and enter the information until the errors cease.
Amazon Error Code: 5461-1
NOTE: You must change both the Brand and Manufacturer Fields quickly, otherwise errors will continue popping up. In order to solve this specific issue, you must continuously close the error codes and enter the information until the errors cease.
Amazon Error Code: 5461-2
This error code may appear when attempting to sell a product with a “big brand name” that is NOT actually listed in the ABRP. Because it is a “big brand name”, Amazon has placed it into some kind of database at some point to prevent others from selling under the name. To fix this error code, you will have to alter the name in the same way as to get past the previous error code (5461-1).
NOTE: You must change both the Brand and Manufacturer Fields quickly, otherwise errors will continue popping up. In order to solve this specific issue, you must continuously close the error codes and enter the information until the errors cease.
Amazon Error Code: 8556
This error code will typically appear when you have entered your barcode number incorrectly. The first thing you should do when faced with this error code is double-check that you’ve correctly input your barcode number. If you have input the barcode number correctly, but find that you are still encountering this code, please submit a enquiry with us. Please ensure that you select “UPC” for the 12-digit UPC number and “EAN” for the 13-digit EAN number.
Amazon Manufacturer Error
Amazon Product ID Error
